Chamber Lunch and Learn - Customer Service

Description

“The Four Pillars of Customer Service”
                    - presentation by Ted Schick, Schick Corporate Learning 
 
This presentation is a fun practical look at customer service. Filled with stories and examples, we examine the 4 pillars of exceptional customer service—the Experience, Relationships, Reputation, and Problem solving/Solutions. In addition, we examine the 10 basic customer service behaviors—from our attitude to how we are with each other (the internal customer). Thought provoking and informative, we can put this customer service knowledge to work for us today.  

Residing in Esko, MN, Ted is a corporate trainer, professional speaker and consultant with his own business, Schick Corporate Learning. A retired naval officer who rose up from the enlisted ranks, Ted has over 30 years experience leading people. With over 20 years in teaching, Ted holds a BA Business from the University of Wisconsin, Madison, received a teaching certificate from Bemidji State University, and a Master of Education from the University of Minnesota, Duluth. Ted is active in his community with Spirit Mountain Ski Patrol, Rotary International, local animal humane societies including Animal Allies and Friends of Animals and has served as a mentor for Mentor Duluth. In his spare time, he has been a stand-up comedian, teaches Boot Camp fitness classes, serves as a personal fitness coach and is a seasoned triathlete. 

Lunch & Learn is a series of educational luncheons targeted on local business needs. Convenient, affordable classes offering quality professional development locally.