Community Service Navigator and Advocate

Primary Office Location: Park Rapids – Within the Northern Dental Access Center

THIS POSITION DOES NOT PROVIDE “WORK FROM HOME” OPTIONS.
                                                             
Travel to other locations likely to include: Walker, Bemidji and Bagley
 
Reports to: Executive Director/Ruth Sherman and Supervisor Trista Hill
 
PURPOSE: Provide Information, Referral and Advocacy services concerning the area’s service options pertaining to Seniors, Youth, Adults, Single households and families.
 
Duties:

• Build professional working relationships with area providers; including Hubbard County DHS, Northern Dental Access Center, mental health providers, MNsure Insurance providers in the region, Hubbard County schools, area faith-based organizations, and other agencies.
• Demonstrate the ability to learn about, navigate and teach others to navigate the range of state and federal health care options including Medical Assistance, Minnesota Care, Medicare, and MNsure.
• Exhibit awareness and respect for the continuum of financial, cultural, racial and personal lifestyle choices that exist among clients, co-workers, and the general public.
• Actively pursue information about area resources and how to access those resources.
• Assist clients in assessing and prioritizing their needs and connecting them with appropriate resources.
• Display the ability to recognize and de-escalate volatile situations.
• Demonstrate compliance with data privacy policies, grant policy requirements and policies required by the employer and landlord.
• Provide accurate, timely and consistent documentation and reporting.
• Maintain regular and consistent office hours, welcoming walk-in clients and ensuring a comfortable environment for all people.
• Engage in community events where tabling and/or presentations allow for marketing of CRC services.

• Must provide a valid driver's license and proof of car insurance.
• Must pass a background check provided through MNsure
• Proficient with Office 365, TEAMS, Zoom, Microsoft Word and Excel
• Capable of operating a laptop computer, telephone, scanner, and copy machine
• Master MNsure Navigator training and acquire a certificate demonstrating state certification